We gladly accept returns of unused, and undamaged products that are still in its original product packaging. Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
However, there are several types of goods are exempt from being returned such as:
1) Gift Card / Voucher
2) Free Gift from your purchases
3) Perishable item (Flowers, flyers, catalogue)
Please WhatsApp our customer services for your return & refund process at 010-319 3219
Return & Refund Policy
1) Refund is only eligible for defected item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.
2) Payment receipt is required for all return & exchange process.
3) Returns will be accepted if delivered back within:
- 7 days from arrival of package for local delivery.
- 14 days from arrival of package for international delivery.
Returns outside of these timeframes will not be accepted by Supercube. In all fairness, do take note that Supercube will be NOT liable for the return shipping fee.
4) Items are one-to-one exchange for same product. If the item is out of stock,
you can exchange the same type of product with same price.
5) If the preferred item is out of stock, you can either alternatively;
- Exchange with same value item,
- Exchange with lower value item (no refund for price difference),
- Exchange with higher value item (customer have to pay for the difference in prices).
6) Refund process may take between 3-5 working days.
7) Any exchange, return or refund from online purchases can only be initiated through emails sent to [email protected] or directly WhatsApp our customer service at 010-319 3219.
Insufficient Product/s
· Please screenshot your order ID and send to our customer services via WhatsApp.
· Take a picture and video of products received for evidence.
· State the type and quantity of insufficient products.
· After we verified your complaint, we will post the insufficient item in the next working day.
Incorrect Item
· Please screenshot your order ID and send to our customer services via WhatsApp.
· Take a picture and video of products received and send to our CS person for evidence.
· Clearly state the item ordered and the incorrect item that need to change.
· We will post the incorrect item in the next working day after your report has been verified.
· Supercube HQ will arrange Ninjavan to collect the refund item at your preferred place.
Defects or Damaged Products
· Please screenshot your order ID and send to our customer services WhatsApp.
· Take a picture and video of products received and send to our CS person for evidence.
· There are 2 types of damage products:
i) Parcel or box damaged
ii) Product defect
· The defect item will be replace depending on the situation and needs.
· The product/s damaged will be replace immediately after we verified your complaint.